# Privacy Policy for Chartify AI

Last updated: December 2024

## Introduction

Welcome to Chartify AI (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (“App”) and related services.

By using our App, you agree to the collection and use of information in accordance with this Privacy Policy.

## Information We Collect

### Personal Information

We may collect the following types of personal information:

– **Account Information**: Email address, username, and account preferences

– **Device Information**: Device type, operating system, unique device identifiers

– **Usage Data**: App usage patterns, features accessed, time spent in the app

– **Trading Preferences**: Risk level, trading style, market preferences, analysis depth preferences

### Chart and Image Data

– **Uploaded Charts**: Images of trading charts you upload for analysis

– **Analysis Results**: AI-generated insights and recommendations based on your charts

– **User Interactions**: Your responses to analysis results and feedback

### Subscription Information

– **Purchase Data**: Subscription status, purchase history, payment information (processed by Apple)

– **Usage Metrics**: Number of analyses performed, subscription tier, renewal dates

### Automatically Collected Information

– **Log Data**: IP address, access times, app crashes, performance data

– **Analytics Data**: User engagement metrics, feature usage statistics

– **Device Data**: Screen size, device model, operating system version

## How We Use Your Information

We use the collected information for the following purposes:

### Service Provision

– Provide personalized AI-powered chart analysis

– Customize trading insights based on your preferences

– Process and respond to your uploaded chart images

– Maintain and improve app functionality

### Subscription Management

– Process subscription purchases and renewals

– Manage access to premium features

– Send subscription-related notifications

– Handle billing and payment processing (through Apple)

### App Improvement

– Analyze usage patterns to improve our services

– Develop new features and enhance existing ones

– Train and improve our AI algorithms

– Conduct research and analytics

### Communication

– Send important app updates and notifications

– Provide customer support

– Respond to your inquiries and feedback

– Send promotional content (with your consent)

## Data Sharing and Disclosure

### Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in:

– Cloud storage and data processing

– Analytics and app performance monitoring

– Customer support services

– AI model training and improvement

### Legal Requirements

We may disclose your information if required to do so by law or in response to:

– Legal processes or government requests

– Protection of our rights and property

– Investigation of potential violations of our Terms of Service

– Protection of user safety and security

### Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

### No Sale of Personal Data

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

## Data Storage and Security

### Security Measures

We implement appropriate technical and organizational security measures to protect your personal information:

– Encryption of data in transit and at rest

– Secure server infrastructure

– Regular security audits and updates

– Access controls and authentication

### Data Retention

– **Account Data**: Retained while your account is active and for a reasonable period after deletion

– **Chart Images**: Processed and deleted within 30 days unless you save them

– **Usage Data**: Retained for up to 2 years for analytics purposes

– **Subscription Data**: Retained as required for billing and legal purposes

### International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

## Your Privacy Rights

Depending on your location, you may have the following rights:

### Access and Portability

– Request access to your personal information

– Receive a copy of your data in a portable format

### Correction and Updates

– Correct inaccurate or incomplete information

– Update your account preferences and settings

### Deletion

– Request deletion of your personal information

– Delete your account and associated data

### Objection and Restriction

– Object to certain processing of your information

– Request restriction of processing in certain circumstances

### Withdrawal of Consent

– Withdraw consent for data processing where consent is the legal basis

To exercise these rights, please contact us using the information provided below.

## Children’s Privacy

Our App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

## Cookies and Tracking Technologies

Our App may use cookies and similar tracking technologies to:

– Remember your preferences and settings

– Analyze app usage and performance

– Provide personalized content and features

You can control cookie settings through your device settings.

## Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

– Posting the updated policy in the App

– Sending you an email notification

– Displaying a prominent notice in the App

Your continued use of the App after changes constitutes acceptance of the updated Privacy Policy.

## Compliance

This Privacy Policy complies with applicable privacy laws and regulations, including:

– General Data Protection Regulation (GDPR)

– California Consumer Privacy Act (CCPA)

– Apple App Store Guidelines

– Other applicable local privacy laws

## Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

– **Email**: privacy@alphachart.pro

– **Support Email**: support@alphachart.pro

– **Website**: alphachart.pro

For GDPR-related inquiries, you may also contact our Data Protection Officer at: dpo@chartifyai.com

## Data Controller Information

Chartify AI serves as the data controller for the personal information collected through our App. We are responsible for ensuring compliance with applicable privacy laws and protecting your personal information.